Refunds, Returns & Cancellation Policy

Effective Date: August 11, 2026

This Returns, Refunds & Cancellation Policy applies to digital Supporter Badge products sold by 3rd Space Dating.

3rd Space Dating Supporter Badge purchases are purchases of the specific digital PNG badge files described in the applicable product listing and Supporter Badge Instructions & License Terms. They are not purchases of physical merchandise, investments, donations, subscriptions, memberships, equity, or present or future access to the 3rd Space Dating application.

1. Digital Products — No Physical Returns

All 3rd Space Dating Supporter Badges are digital products.

There is no physical merchandise to return, no original packaging requirement, and no return shipping requirement. Please do not mail a Supporter Badge return to 3rd Space Dating.

A digital badge is considered delivered when the applicable PNG file is made available to the purchaser through the delivery method disclosed on the product listing, checkout page, or order-confirmation message.

2. General Refund Policy

Because Supporter Badges are digital products that may be delivered or made available shortly after purchase, sales are generally final once the applicable digital content has been delivered or made available, except as specifically provided in this policy or where a refund, cancellation, or other remedy is required by applicable law.

Nothing in this policy limits any consumer right or remedy that cannot lawfully be waived.

3. Cancellation Before Digital Delivery

A purchaser may request cancellation of an order before any digital badge associated with that order has been delivered or made available and, for a personalized badge, before personalization work has begun.

If the cancellation request is received before fulfillment has begun, 3rd Space Dating may cancel the order and issue a full refund to the original payment method.

Because standard digital badges may be made available immediately or shortly after purchase, cancellation may no longer be available once digital delivery has occurred.

4. Circumstances Eligible for a Refund or Resolution

Please contact 3rd Space Dating if:

  • You were charged more than once because of a payment-processing or technical billing error;

  • You received a different Supporter Badge tier or badge option from the one you purchased;

  • The delivered PNG file is corrupted, inaccessible, or unusable and 3rd Space Dating is unable to provide a working replacement;

  • A promised digital badge is not delivered and 3rd Space Dating is unable to complete delivery after being given a reasonable opportunity to resolve the issue;

  • For Tier 2 or Tier 3 purchases, 3rd Space Dating makes a personalization error that does not match the purchaser's approved submitted full name and is unable to provide a corrected file; or

  • A refund or other remedy is otherwise required by applicable law.

Depending on the circumstances, 3rd Space Dating may first attempt to resolve the problem by supplying the correct file, restoring access, correcting a personalization error, or otherwise completing the purchased digital product.

5. Change-of-Mind Refunds After Delivery

Unless required by applicable law, 3rd Space Dating does not provide refunds merely because a purchaser changes their mind after the purchased digital badge has been delivered or made available.

This includes situations where the purchaser downloaded the badge, had access to the badge but chose not to download it, or later decided that they no longer wanted the badge.

6. Multiple Purchases of the Same Badge

Purchasers are permitted to purchase the same Supporter Badge or Supporter Badge option more than once.

Each separately completed purchase is a separate purchase of the digital product described in the applicable product listing and Supporter Badge Instructions & License Terms.

Purchasing the same badge more than once does not provide or create:

  • A different or additional badge design;

  • A unique edition or supporter number;

  • Additional or expanded license rights;

  • Exclusivity or priority;

  • Additional personalization or customization;

  • Public recognition;

  • Present or future app access;

  • Investment, ownership, or financial rights;

  • Future benefits; or

  • Any other extra or special benefit.

The files supplied for multiple purchases may therefore be identical.

A purchaser's decision to purchase the same badge more than once is not, by itself, grounds for a refund after fulfillment.

However, if the same order was charged multiple times because of a verified technical or payment-processing error rather than separate purchases completed by the purchaser, please contact 3rd Space Dating so the duplicate charge can be investigated and, where appropriate, refunded.

7. Tier 2 and Tier 3 Personalized Badges

Tier 2 and Tier 3 Supporter Badge packages include a personalized PNG badge displaying the purchaser's approved full name.

The purchaser is responsible for providing the correct spelling, capitalization, punctuation, and completeness of their name.

If 3rd Space Dating makes an error and the personalized badge does not match the approved name submitted by the purchaser, 3rd Space Dating will provide a corrected file without additional charge after the error is reported and verified.

A correction, cancellation, or refund is not guaranteed when the purchaser:

  • Submitted an incorrect or misspelled name;

  • Requests different capitalization or punctuation after production;

  • Requests a different name after production;

  • Requests additional customization that was not included in the purchased product; or

  • Attempts to use the personalized badge for another person.

Any additional charge for an approved change will be disclosed to and accepted by the purchaser before the additional work is performed.

8. Personalized Badge Processing Time

Tier 2 and Tier 3 personalized badges are generally delivered within 5 to 10 business days after purchase when a complete and usable full name has been provided.

If the required information is missing, incomplete, rejected, or requires clarification, the processing period begins when 3rd Space Dating receives complete and usable information from the purchaser.

An unexpected delay does not automatically entitle the purchaser to a refund. 3rd Space Dating will attempt to provide an updated delivery estimate or another appropriate resolution consistent with this policy and applicable law.

If 3rd Space Dating ultimately cannot fulfill the personalized portion of the purchased package, the purchaser should contact support for an appropriate resolution or refund at support@3rdspacedating.com.

9. Purchases Are Not Gifts

Supporter Badge products are licensed only to the individual purchaser for that purchaser's own personal, noncommercial use.

Supporter Badge purchases may not be purchased, personalized, designated, delivered, transferred, or resold as gifts to another person.

For Tier 2 and Tier 3 personalized badges, only the purchaser's own approved full name may appear on the personalized badge.

Submitting another person's name does not create a right to receive a personalized badge for that person or a right to additional customization.

10. Supporter Purchases and Future 3rd Space Dating Development

A Supporter Badge purchase is a purchase of the specific digital badge product described at the time of sale.

Purchasing a Supporter Badge does not guarantee:

  • Development or launch of the 3rd Space Dating app;

  • Any particular app feature;

  • Future app access;

  • A profile badge or account feature;

  • Membership or subscription benefits;

  • Public recognition;

  • Financial return or repayment;

  • Ownership or equity in 3rd Space Dating; or

  • An investment interest.

Dissatisfaction with the future development, timing, funding, launch, availability, or features of 3rd Space Dating is not, by itself, grounds for a refund of a properly delivered Supporter Badge purchase.

11. Refund Requests

To request assistance or a refund review, contact:

support@3rdspacedating.com

Please include, when applicable:

  • Your full name;

  • The email address used for the purchase;

  • Your order number;

  • The Supporter Badge tier or option purchased; and

  • A brief description of the issue.

3rd Space Dating may request reasonable information necessary to verify the order or investigate the issue.

If a refund is approved, it will ordinarily be issued to the original payment method. The time required for the refund to appear in the purchaser's account may depend on the payment processor, card issuer, or financial institution.

12. Effect of an Approved Full Refund

If a full refund is issued after a digital badge has already been delivered, the purchaser may no longer use the digital badge associated with the refunded purchase and must stop displaying, distributing, or otherwise using copies obtained through that purchase, except to the extent otherwise required by applicable law.

13. Mandatory Consumer Rights

This policy does not exclude, restrict, or waive any refund, cancellation, withdrawal, warranty, or other consumer right that cannot lawfully be excluded or waived under applicable law.

Where applicable law gives a purchaser rights that conflict with this policy, the mandatory requirements of that law will control.

Contact Us

Questions about this Returns, Refunds & Cancellation Policy may be sent to:

3rd Space Dating
1500 N Grant St #11464
Denver, CO 80203
support@3rdspacedating.com